These Terms & Conditions govern your use of https://sefola.com and any purchase from Sefolá. By using the website or placing an order, you agree to these Terms.
1. About Us
Sefolá
Madrid, Spain
Email: contact@sefola.com
Website: https://sefola.com
2. Use of the Website
- You agree to use this website in a lawful manner and not to interfere with its security or operation.
- We may suspend or block access for users who abuse the site, exploit discounts, or attempt fraud.
3. Products, Images & Colors
- We try to describe products accurately, but minor differences in color or appearance may occur due to screen settings and lighting; this is not a defect.
- Sizes are approximate; customers are responsible for checking the size guide before ordering.
4. Prices, Payments & Errors
- All prices are shown in the currency indicated on the website and may change at any time.
- We accept the payment methods shown at checkout and use third‑party processors to handle payments securely.
- If there is an obvious error in price, description, or availability, we may cancel or refuse an order and refund any amount paid.
5. Security, Misuse and Legal Consequences 5.1 Security Standards and Responsibility
Sefolá operates with a high standard of care for the security of its website, systems, and customer accounts. We use reputable hosting providers, industry‑standard encryption (HTTPS), and regularly update our software and security tools. Access to personal data is restricted to authorized persons and service providers who are bound by confidentiality obligations. These measures are designed to reduce the risk of unauthorized access or misuse, but, as with any online service, absolute security cannot be guaranteed.5.2 User Obligations for Account Protection
Users are responsible for:
- Keeping their login credentials confidential and not sharing them with others
- Using a strong, unique password for their account
- Protecting access to their devices and email accounts
- Informing us without undue delay if they suspect that their account, password, or email has been compromised
Failure to follow these basic security obligations may reduce or exclude our responsibility if an incident occurs partly due to the user’s own conduct.5.3 Prohibited Conduct and Malicious Activity
The following activities are strictly prohibited and are considered a serious breach of these Terms:
- Attempting to access, interfere with, or damage any part of our website, systems, or data without authorization
- Hacking, password‑guessing, or attempting to bypass security measures
- Introducing or distributing malware, viruses, or other malicious code
- Misusing another person’s account, identity, or payment details
- Using our website or services to commit fraud, identity theft, or other illegal acts
- Any action that is reasonably likely to disrupt the normal operation of Sefolá, including denial‑of‑service (DDoS) or similar attacks
5.4 Measures We May Take
In the event of suspected or actual malicious or unauthorized activity, we may, without prior notice and at our reasonable discretion:
- Immediately suspend or terminate any user account involved
- Cancel any pending orders associated with that account
- Block access to our website or specific services from certain IP addresses or regions
- Preserve and, where legally permitted or required, share logs and other relevant information with competent authorities and/or affected parties
5.5 Cooperation With Authorities and Claims for Damages
We will cooperate with law enforcement and regulatory authorities where we reasonably believe that a criminal offence or serious security incident has occurred. This may include providing logs, IP addresses, account information, and other data, in accordance with applicable data protection laws. Any person or entity engaging in hacking, fraud, or other malicious activity against Sefolá, our systems, or our users may face civil and criminal consequences. We reserve the right to pursue all available legal remedies, including claims for financial damages and legal costs arising from such actions.
5.6 Limitation of Liability in Security Incidents
We implement reasonable and industry‑standard measures to secure our website and user data and review these measures periodically. However, no online system can be guaranteed free from vulnerabilities. To the maximum extent permitted by applicable law, Sefolá is not liable for losses or damages resulting from:
- Malicious third‑party attacks or security incidents that occur despite our use of reasonable security measures
- Unauthorized access to accounts where users have failed to comply with their security obligations under these Terms
6. Orders & Our Right to Refuse
- Your order is an offer to buy; a contract is formed when we send you an order confirmation.
- We may cancel or refuse orders, for example, if:
- The product is unavailable,
- There is a clear error in price or description,
- We suspect fraud, misuse, or abusive behavior,
- Customer details are incorrect or incomplete.
If we cancel an order, any payment made will be refunded.
7. Shipping & Delivery
- Processing and delivery times are estimates only; delays may occur due to carriers, customs, or events beyond our control.
- Shipping costs and available destinations are shown at checkout and detailed in our Shipping & Delivery Policy.
- The customer is responsible for providing a complete and correct delivery address. We are not liable for lost or returned parcels due to incorrect addresses.
8. Risk & Ownership
- Risk of loss or damage to products passes to you when the order is delivered to the address you provided.
- Ownership passes when we receive full payment.
9. Returns & Refunds
- Returns are governed by our separate Returns & Refunds Policy, which forms part of these Terms.
- By purchasing from Sefolá, you agree to the conditions, time limits, and procedures stated in that policy.
10. Customer Responsibilities
- You are responsible for:
- Providing accurate personal, contact, and delivery information,
- Choosing the correct size based on the information and size guides,
- Following the care instructions on each garment.
- Damage caused by improper use, washing, or care that does not follow the label is not considered a defect.
11. Intellectual Property
- All content on https://sefola.com , including the Sefolá name, logo, designs, product photos, text, and graphics, is our intellectual property or used with permission.
- You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written consent.
12. Limitation of Liability
- To the maximum extent permitted by law, our total liability for any claim related to a purchase is limited to the amount you paid for that order.
- We are not liable for indirect or consequential losses, such as loss of profit, loss of business, or loss of opportunity, except where consumer law in your country requires otherwise.
13. Privacy & Cookies
- Your use of the website and your purchases are also subject to our Privacy Policy, which explain how we collect and use your personal data.
- By using the site, you agree to those policies.
14. Governing Law & Disputes
- These Terms are governed by the laws of Spain, together with applicable EU consumer protection rules.
- If you are a consumer in the EU or another country with mandatory consumer protections, those protections continue to apply.
- Any dispute should first be addressed by contacting us at contact@sefola.com . If not resolved, disputes may be brought before the competent courts of Spain or the courts of your country of residence, where required by law.
15. Changes to These Terms
- We may update these Terms from time to time.
- The version in force at the time you place an order will apply to that order.
- We recommend checking this page periodically for updates.